Customer story · Vikramangalam, Madurai

Bhagavan Gold Finance: On-Time Payments From 30% to 70%

Bhagavan Gold Finance in Vikramangalam, Madurai uses FinApp to remind customers of payments by SMS, WhatsApp and email, and to schedule its daily expenses and FD interest payments.

WhatsApp, SMS and email remindersIncome and expense management

About Bhagavan Gold Finance

Bhagavan Gold Finance is a gold finance business in Vikramangalam, Madurai, Tamil Nadu. It uses FinApp, the pawn broking software from CK Tech Solutions, for its daily work. See how pawn broking software in Madurai supports local businesses. Visit their website: bhagavangoldfinance.in.

The challenge

Only about 30% of customers paid on time, so the staff phoned customers one by one to collect payments. Every call took time that could have gone to new loans.

Daily and monthly expenses, and the business's FD interest payments, also had to be entered and remembered by hand.

What Bhagavan Gold Finance uses in FinApp

WhatsApp, SMS and email reminders

FinApp sends SMS, WhatsApp and email reminders to customers automatically, so payments are not chased by phone.

Income and expense management

Expense entries repeat every day or every month, and recurring entries and the monthly FD interest payout can be scheduled daily, weekly, monthly or on a chosen day. When the day comes the system shows an action list, and one click fills in the entries.

The result

  • On-time payments moved from 30% of customers to 70%.
  • Far fewer manual follow-up calls, and less follow-up stress for the team.
  • Expenses and FD payments are created from an action list with one click, and the reminder makes sure the payments are made on time.

Want the same for your pawn or gold finance business? FinApp can be set up for a new client in under 30 minutes, and configuration options let us fit specific ways of working. See the pricing, or talk to us.

About this story

This story was shared by the team at Bhagavan Gold Finance and is published with their permission. The figures are as reported by the client, not independently audited. Last reviewed on 27 October 2026.

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